Overview
Even though we live in a world that is becoming more high-tech every day, especially when interacting with organisations like yours, most customers crave what is described as ‘high touch’ experiences. Whether it’s on the phone or in person, friendly, courteous, and caring customer service has never been more important.
So, whether you interact with customers on the telephone, in person, or your organisation’s online live chat service, knowing how to connect, care and provide a genuinely warm and helpful customer service experience is something that the best organisations strive to achieve every day.
The How to Be a Customer Service Superstar session is all about learning how to make every customer service interaction a positive, happy and memorable experience. After all, brilliant customer service isn’t just something that benefits your customers. Great service also helps you enjoy your work more, too.
Some of the Key Learning Outcomes
- Why is customer service more important than ever before?
- Examples of great customer service experiences all over the world.
- What do customers really expect when they call or message your organisation?
- Research – what customers dislike about their customer service experiences.
- The five levels of customer service.
- Three phases of service interactions.
- Strategies for connecting with customers face-to-face.
- How to make every telephone or email interaction courteous and professional.
- Quick ideas about interacting with angry or upset customers and how to calm someone who is upset or being unreasonable.
Success[Bytes] Sample Session
Click here to watch a Lunch & Learn Session (with Bonus Workbook) to review one of the 46 courses included with Success[Bytes].
