Have you ever wondered what truly distinguishes an exceptional leader from the rest? In my last piece, I explained that simply having a managerial title doesn’t automatically make someone a leader. There’s a significant difference between managing and leading. So, what is leadership, really? Sheryl Sandberg, previously the COO of Facebook, once brilliantly stated, “Leadership […]
While many managers often concentrate solely on their immediate tasks, it’s crucial for effective management to grasp these three distinct perspectives. The Three Management Perspectives Firstly, the Strategic Perspective. This is about understanding your yearly goals, typically mapped out from July to June the next year. It involves long-term planning and setting the direction for […]
On day two of our ‘7 Pillars of Management’ course, we explored the DISC Personality and Behavioural Styles Framework. Remember, DISC stands for Dominance, Influence, Steadiness, and Compliance. There are many personality tests, but DISC is my favourite. It’s easy to understand and use. Quickly, it gives you insights into your behaviour, management style, and […]
Do you know the four key steps of management? They’re essential tasks you need to do daily, weekly, monthly, and yearly. These are planning, organising, executing, and overseeing. Planning As a manager, your first job is planning. At each month’s end, for the upcoming month, you need to set your goals. Do you spend enough […]
In the workplace, it’s essential to understand that being a manager and a leader are distinct roles, each with its own set of responsibilities. While management focuses on handling tasks and ensuring the completion of goals, leadership is about influencing and motivating your team. As a manager, your role involves planning and overseeing tasks on […]
Do you struggle to be assertive and say “no” to other requests? Since there aren’t enough hours to please everyone, the art of saying “no” without hurting other people’s feelings (or being a wimp) is an important life skill to learn. Saying “no” doesn’t mean you have to be rude. There are many polite but […]
Are you part of a great team? One where you come to work every morning and feel full of energy? Dozens of studies reveal that people who feel emotionally fulfilled in a group tend to be more cooperative, happier, and more productive. So how do you create a successful team? 1. Have a clear and ambitious […]
Here are ten valuable ways for call centres and salespeople to reduce the chances of escalating difficult conversations during phone calls. And, in most cases, calm the caller down when their emotions are running high. All employees who interact over the phone or in person should receive regular training on how to deal with difficult […]